In every organization, administrative role and function is considered inherent to the managerial responsibility within an executive body. The primary purpose of administration is within the bounds of serving the stakeholders and the public in providing both quality inputs and outputs toward the achievement of its goals and objectives.
It is frequently stated that, “public service is public trust.” In line with administrative role and function it is a must to substantiate and deliver the needs of the stakeholders through an effective and efficient delivery of service.
In the delivery of service, there are three (3) essential factors to be considered; fairness, transparency, and accountability. Fairness provides for the accuracy and integrity of the service rendered in the form of records, reports, and other documentary support. Transparency renders the unquestionable process of any transaction therein.
Whereas, accountability stands for the credibility of the transaction from start to finish.
To effectively execute the quality and prompt prompt delivery of public service, administrative officers and employees are given proper training to do their job well in accordance to the code and standard of an organization. The orderly safekeeping of records is needed to be accounted for as reference data for past, present, and future transactions.
More so in daily transactional processes, the people working in the administrative department should be prepared to complete its task for the day by starting their work fully ready. At the end of the day it can be summed up that the requirement of work are addressed and completed within the day with enabled readiness to face the next day on the job. Suffice it to say, time management is very much required in administrative work.
Since delays and backlogs in administrative functions are to be mitigated.
It is also necessary that proper channel of communication is observed in administrative work related activities. The same is true in having a working channel of coordination to bring about good inputs and outputs. Without them, transactions will be overwhelmed by bottlenecks and failures to meet the target deadlines.
Most of all, resiliency is also a vital element in running a well-oiled administrative function. Since change is always inevitable in any routinary kind of work, it must not be undermined. Any change therefore must be coped up with it.
Indeed, public service is a public trust in the delivery of administrative services.
It may be just another day in the office, but the important thing is that services are delivered with quality and promptness.